Refund policy

Refund policy

Last Updated: July 15, 2026

1. 30-Day Return Eligibility Window

We provide a 30-day free return & refund service. You have 30 calendar days from the date you receive your parcel to submit a return or refund application.
If the 30-day window expires, we cannot approve your return request for non-defective items.

2. Eligible Return Conditions

To qualify for full refund or exchange, all items must meet all the below standards:
  1. Products are unused, unwashed, unmarked and free of stains, scratches or damage caused by human factors.
  2. All original accessories, user manuals, gift boxes and outer packaging are intact and complete.
  3. Original labels, protective films and tags are not torn or removed.
  4. You must provide valid order number, purchase receipt or order screenshot as proof of purchase.

3. Non-Returnable & Non-Refundable Items (Baby & Kids Product Special Rules)

The following categories cannot be returned or refunded for hygiene & safety reasons, even within 30 days:
  1. Intimate infant supplies: baby pacifiers, feeding bottles, baby underwear, disposable diapers, bath wipes, oral care products.
  2. Clearance, flash sale & final-sale marked items.
  3. Custom personalized goods with printed names, exclusive customized packaging.
  4. Consumable supplies: baby lotion, body wash, teething gel, toy battery packs opened for use.
  5. Damaged, stained or incomplete goods caused by improper use, disassembly or self-modification by customers.

4. How to Submit a Return Request

  1. Contact our customer service via support@yourbrand.com, state your order number, return reason and attach clear photos of the intact product & original package.
  2. Our team will review your application within 24 working hours and send you official return authorization and shipping instructions.
  3. Do NOT send packages back without our official approval; unapproved returned parcels will be rejected and cannot be refunded.

5. Return Shipping Cost Rules

  1. Defective, Wrong Item or Damaged in Transit: We bear all return shipping fees, we will provide a free return shipping label for you.
  2. Personal reason returns (dislike, unsuitable size, wrong purchase): Customers need to cover the return shipping cost. A restocking handling fee of 10% of the product price will be deducted from your final refund amount.

6. Refund Processing Timeline

  1. After we receive and inspect your returned parcel, we will confirm the refund within 3–5 working days.
  2. Refunds will be returned to your original payment account (credit card, PayPal, etc.). Please allow an extra 3–7 working days for banks to complete the fund arrival.
  3. Partial refunds or store credit exchanges are also available if you do not want a full cash refund.

7. Damaged / Defective Goods Support

If your items arrive broken, defective or inconsistent with the product description:
  1. Send us photos/videos of damaged goods and outer package within 7 days after receiving the parcel.
  2. We offer 2 options for you: full free refund OR free new item re-delivery, no extra cost for you.

8. Contact Support for Policy Questions

Email: support@yourbrand.com
Service Hours: Mon-Sat 9:00AM – 10:00PM | Sun 10:00AM – 6:00PM